How We Can Help
For questions or concerns about insurance, please call the following Hurricane Insurance Hotline: 1-888-203-4635. Our live agents are available Mon – Fri from 8 AM to 8 PM ET. Automated assistance is available 24/7.
For payment issues and questions, call us at 1-800-457-5105 Mon – Fri 8 AM to 9 PM ET.
Submitting Lender-Placed Claims (Borrowers on LPI)
If you’ve experienced any damage, our lender-placed claim representatives are available 24/7 to assist you with the claims process. Reach out to us using any of the following:
Phone: Call 1-800-424-8828 and select option 4 to speak with a claims representative.
Online: Complete this electronic form and submit.
Email: Claim forms can be downloaded from Proctor Financial and emailed to claimsadmin@pfic.com.
Submitting Loss Draft Claims
Contact and speak to our Insurance Department using one of these options:
- Phone: 1-877-926-1123 Mon – Fri from 8:30 AM to 6 PM ET
- Fax: 248-878-2390
- Mail:
Community Loan Servicing, LLC
Loss Draft Department
5225 Crooks Road
Troy, MI 48098-2823
