Impacted By A Natural Disaster?

As your mortgage servicer, we are here to help make mortgage-related matters easier for you and your family

Please note: Some resources listed are not associated with Community. There may be additional resources available outside of this site.

How We Can Help

For questions or concerns about insurance, please call the following Hurricane Insurance Hotline: 1-888-203-4635. Our live agents are available Mon – Fri from 8 AM to 8 PM ET. Automated assistance is available 24/7.

For payment issues and questions, call us at 1-800-457-5105 Mon – Fri 8 AM to 9 PM ET.

Submitting Lender-Placed Claims (Borrowers on LPI)

If you’ve experienced any damage, our lender-placed claim representatives are available 24/7 to assist you with the claims process. Reach out to us using any of the following:

Phone: Call 1-800-424-8828 and select option 4 to speak with a claims representative.

Online: Complete this electronic form and submit.

Email: Claim forms can be downloaded from Proctor Financial and emailed to

Submitting Loss Draft Claims

Contact and speak to our Insurance Department using one of these options:

  • Phone: 1-877-926-1123 Mon – Fri from 8:30 AM to 6 PM ET
  • Fax: 248-878-2390
  • Mail:

Community Loan Servicing, LLC
Loss Draft Department
5225 Crooks Road
Troy, MI 48098-2823


Other Useful Resources

Fannie Mae

  • Has very useful information in English and Spanish for Natural Disaster Recovery Help


  • Click here to visit their website for full access to their natural disaster resources, or see the current list of disasters by clicking here.
  • For other disaster-caused expenses including medical and dental, child care, funeral and burial, essential household items, moving and storage, vehicle, and some clean-up items click here.

American Red Cross

  • For information and locations that provide meals, beds, clothing, shelter, financial aid, and other necessary items, click here.

Dept. of Homeland Security

  • For tips on preparing for a natural disaster visit
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